If your purchase falls outside the refund policy, our team is unable to issue a refund. If your purchase falls within the refund policy, you can reach out to our support team here to request a refund: dis.gd/billing Can I get a refund?Ī: We are happy to issue a refund for your purchase if it falls within our Refund Policy. Q: I purchased a Nitro/Nitro Classic Monthly or Yearly subscription before localized pricing became available in my country. We apologize for any inconvenience! In the meantime, you can try switching to an alternative payment method, which may resolve the issue. What should I do?Ī: We are aware of this issue and working on a fix with our payment providers. Q: My bank in Brazil won't process my payment in BRL. Please reach out to your bank or payment processor if you have questions about taxes or fees. Q: Why were there additional fees or taxes on my purchase in a localized pricing country?Ī: When making a purchase in a country where localized pricing is available, mandatory fees and/or taxes may be imposed. you don’t accept my payment method).Ī: We’re trying to improve support for buying Nitro in many different countries! Any feedback from users is helpful to us. Q: I still can’t pay for Nitro because (e.g. Q: Do Nitro Gifts have localized pricing?Ī: Unfortunately, Nitro gifts will be charged in USD. Note that certain not all Nitro tiers are eligible for localized pricing at this time. If it doesn’t currently show the localized price, you may still be eligible. Q: How can I see if I am receiving a localized price?Ī: The desktop subscriptions settings page will show you what price you are receiving for Nitro. You should then receive a popup asking you to confirm your localized price. Q: I’m a desktop subscriber in one of these countries, how come I don’t have localized prices?Ī: Go to the Subscriptions page - if you don’t see the localized price listed for your subscription, make sure you have a valid payment method and that the payment method is issued by a bank in one of the eligible countries. Euro Prices: Please see the note at the top of this article for info on which countries Euro pricing is currently available in.Ī: We’re always looking to improve Nitro, but we have no updates to share on pricing in other countries at this time. Localized Pricesĭiscord periodically adjusts prices to ensure alignment with local markets. Looking for region specific payment methods? Check out this article here for a list of acceptable payment methods.
If you use a payment method that does not support, or are located in a region where Discord doesn't offer localized pricing, our system will automatically charge in USD instead.The change will take effect at your next billing cycle. If you are using an eligible payment method, you will automatically switch to the new price + currency.Additionally, certain Brazilian banks do not support BRL. JCB, Discover, Diners Club, UnionPay, and AMEX currently do not support localized pricing.To get localized pricing, you must have a payment method based in a country where Discord offers localized pricing.Right now, we offer localized pricing for certain types of subscriptions in some countries on the desktop, mobile, and web apps. We’re continually working to make our subscriptions more accessible so you can have more fun on Discord. Euro is available in the following countries on Desktop only at this time: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland. We are currently rolling out Euro as a payment option in select regions.
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